Terms & Conditions

By using the site and/or services in any manner, the customer agrees to be bound by these terms and conditions, and any and all other terms, conditions, rules, policies or procedures published on the site from time to time, related to the customer’s use of the site and/or services, as amended from time to time by EZ GROUP. If you do not agree to any of the terms contained herein or using the services, do not access or use this site or the services. As long as you do not cease using this site and the services, you will be conclusively deemed to have accepted these terms and conditions.

Booking a Reservation

EZ GROUP acts as an online venue to offer, publish, lease, and book online different types of vacation rentals, short-time and long-time accommodation in Israel. EZ GROUP uses its entire available means to offer accurate on-line availability calendars. However, we cannot guarantee that at the moment we will process your booking request, the booking request will still be valid. After a reservation has been made, EZ GROUP reserves the right to reject your booking request and/or propose alternative solutions, without being responsible for any of the consequences to the customer. Any booking request made on the site is subject to EZ GROUP’s consent. Once receiving the booking request from the customer, EZ GROUP will process the booking request, and send a final confirmation notice by email with the full reservation details: dates, apartment address, contact information and etc. In addition, EZ GROUP uses all means available to ensure that the booking request is maintained after the customer receives a final confirmation notice by e-mail. However, due to unforeseen circumstances or acts of God, the customer realizes and accepts that in any event the booking request cannot be fulfilled, the customer will be refunded the full amount paid or placed in a different apartment of an equal or higher standard, without consequences to EZ GROUP.

Property Rules & Regulations

Each rental property listed on the Website includes specific house rules, regulations, and operational guidelines (the "Property Rules"). These rules are displayed on each individual property page and are made available to you before you complete your booking. The Property Rules are an integral part of this Agreement and are incorporated herein by reference as if set forth in full. By completing your booking, you expressly acknowledge that you have reviewed the Property Rules applicable to your selected property and agree to comply with them in their entirety. You agree to comply fully with all Property Rules during your stay. The Property Rules govern all aspects of your occupancy and use of the property, including without limitation quiet hours and noise restrictions, guest occupancy limits, pet policies, smoking policies, use of amenities and facilities, parking and access regulations, restrictions on commercial activity, prohibition of illegal substances or activities, and any other behavior specifications or operational requirements specified on the property page. These rules are established to ensure the safety, comfort, and peaceful enjoyment of the property by all guests and to maintain the integrity and condition of the premises. The Company reserves the right to enforce Property Rules strictly and to take immediate action in the event of any breach. Should you breach any Property Rule during your stay, the Company may, at its sole discretion, terminate your stay immediately and require you to vacate the property without notice or further communication. In the event of breach, you may be held liable for all damages to the property and associated losses, and the Company may pursue all available legal remedies, including civil litigation. No refund of any portion of the Booking Amount will be issued for early termination due to rule violations. Additionally, the Company reserves the right to pursue damages beyond the Booking Amount for any harm caused by your breach.

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The standard check-in time is 15:00 (3:00 PM) on your arrival date. The property is not available for occupancy or access before this time. Early check-in may be available at the Company's sole discretion and only if requested in advance and approved in writing by an authorized representative. Any approved early check-in may be subject to an additional fee, which will be clearly communicated to you before confirmation. The standard check-out time is 11:00 (11:00 AM) on your departure date. You must vacate the property entirely and return all keys to the designated location or to an authorized representative by this time. Check-out includes removal of all personal belongings, departure from the premises, and return of access devices or keys. Your failure to check out by the designated time may result in additional charges imposed by the Company to compensate for loss of revenue and administrative costs incurred. If you remain in the property after the 11:00 AM check-out time, a late check-out fee will be charged to your original payment method. The Company reserves the right to impose reasonable fees to cover administrative costs, housekeeping delays, and loss of revenue incurred due to delayed check-out and the inability to prepare the property for subsequent guests. These charges will be applied automatically without further notice to you. If you remain in the property significantly beyond the check-out time or refuse to vacate, the Company reserves the right to involve local authorities to enforce your departure.

Guest Identification & Documentation

Upon check-in, you must present a valid government-issued photo identification document such as a passport, national identification card, or driver's license to confirm that your identity matches the name associated with the booking. The primary guest on the booking must be present at check-in for identification purposes unless other arrangements have been made in advance and approved in writing by the Company. If you are a foreign national whose country of residence requires a visa to enter Israel, you must present a valid entry visa or entry documentation at the time of check-in. You acknowledge and agree that it is your sole responsibility to ensure that you have obtained all necessary visa documentation before your arrival in Israel and before attempting to check in to the property. The Company assumes no liability whatsoever for denied entry, deportation, or any other consequences resulting from your failure to obtain, possess, or present required visa documentation. The Company will not issue a refund if you are unable to enter the country or access the property due to visa deficiencies. The Company reserves the right to refuse check-in if your identification does not match your booking name, if required visa documentation is not presented or is invalid, if you appear to be in violation of any applicable laws or regulations, if you are listed on any government watchlist or security database, or if you refuse to present required documentation. Additionally, the Company may refuse check-in based on other reasonable concerns regarding your suitability as a guest. No refund of any portion of the Booking Amount will be issued if entry is refused due to your failure to present required documentation or for any other reason within your control.

Cancellations & Refunds

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Dispute Resolution & Governing Law

Any disputes, claims, or disagreements arising from this Agreement or your use of the Website shall first be addressed through good-faith negotiation between the parties. You agree to contact the Company in writing and provide a detailed explanation of your complaint or dispute. The Company will respond to your written complaint within 14 days and will attempt to resolve the matter through direct communication and negotiation. If the dispute remains unresolved after good-faith negotiation efforts for a period of 14 days from the Company's initial response, either party may pursue further legal remedies. If disputes cannot be resolved through negotiation, such disputes may be escalated and shall be governed by and interpreted in accordance with the laws of the State of Israel, without regard to conflict of law principles. Both you and the Company agree to submit to the exclusive jurisdiction of the courts located in Tel Aviv, Israel, for resolution of any legal disputes. You consent to personal jurisdiction in Tel Aviv and waive any objection to venue in Israeli courts. You agree that any legal action must be brought individually and not as part of any class action, collective action, or representative proceeding.