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Refund Policy for EZ Group website

as of May 19, 2026

Cancellations Made 7 or More Days Before Check-In

Cancellations made seven (7) or more days prior to your scheduled check-in date are eligible for a full refund of the Booking Amount, minus any non-refundable platform fees, payment processing fees, or other administrative charges if applicable. Such refunds will be processed to your original payment method within seven to ten business days of cancellation confirmation.

Cancellations Made Fewer Than 7 Days Before Check-In

For cancellations made fewer than seven days prior to your scheduled check-in date, the Company reserves the right to impose a cancellation fee. The Company reserves the right to impose a cancellation fee to recover losses incurred in preparing the property for your stay and managing the reservation, including:

Property preparation and cleaning costs
Administrative processing fees
Lost rental income that cannot be recovered
Utility and maintenance costs

How to Cancel

To cancel a booking, you must notify the Company in writing via the Website's cancellation portal, the booking confirmation email, or through official email communication to the Company's customer service address before 11:59 PM on the date that determines your cancellation eligibility. The date and time of cancellation notification shall be the sole determining factor for calculating cancellation fees.

Verbal cancellations, messages through third parties, or informal notifications will not be recognized as valid cancellation requests. You will receive written confirmation of your cancellation via email, which serves as proof of the cancellation date and time.

No-Show Policy

If you fail to arrive at the property without canceling your booking at least 24 hours in advance of your check-in time, your reservation will be treated as a no-show. In the event of a no-show, you remain liable for the full Booking Amount. The property will be held in your name for 24 hours from the scheduled check-in time before being released for other bookings. The Company will attempt to contact you regarding your absence, but failure to reach you does not release you from your financial obligation. No refund will be issued for no-show situations.

Contact

For any questions regarding cancellations or refunds:

Email: info@eliranzohar.co.il
Phone: +972-55-723-7805

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